Shipping Policy

Welcome to XESSO. We are committed to processing and delivering your intimate wellness essentials discreetly, reliably, and efficiently.

By placing an order on xesso.us, you agree to the shipping terms outlined below. (Please note: If you purchased XESSO products through Amazon, Walmart, or other third-party platforms, please contact their respective customer service teams for fulfillment assistance.)

1. Processing & Transit Times

• Standard Economy (5 to 8 business days): Enjoy FREE standard shipping on all orders of $19.99 or more (as well as on select promotional items). For standard orders under $19.99, shipping rates will be calculated at checkout.
• Expedited Shipping (UPS & USPS): Need it sooner? We offer dynamically calculated expedited rates through UPS and USPS. Both the delivery cost and estimated transit time will be clearly displayed at checkout based on your exact location and the items in your cart.

(Note: Our warehouse processes and dispatches orders within 1 to 2 business days. We do not ship on weekends or US national holidays.)

• International Shipping: Currently, we only ship within the United States. We do not offer international shipping at this time.
• P.O. Boxes & Military Addresses: We proudly ship to P.O. Boxes and APO/FPO military addresses via USPS. Please note that expedited courier services are not available for these destinations.

2. Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight, dimensions, and destination of your order. Any applicable free shipping thresholds will be clearly displayed on our website. Shipping fees are non-refundable once an order has been dispatched.

3. Order Cancellation & Modification

To ensure fast processing, our warehouse begins preparing orders early in the morning. Therefore, we maintain a strict cut-off time for any order adjustments.

• The 7:30 AM Pacific Time (PT) Cut-off: If you need to cancel your order or update your shipping address, you must email us at wecare@xesso.us before our daily processing cut-off at 7:30 AM Pacific Time (PT). (For example: Orders placed late at night must be modified before 7:30 AM the following morning; orders placed early in the morning must be modified before 7:30 AM that same day.)
• After 7:30 AM Pacific Time (PT): If you contact us after this time, we will try our best to intercept the package, but we cannot guarantee it. If the order has already been picked up by the carrier, it cannot be canceled or modified.
• Modifying Order Items: To prevent fulfillment errors, we do not modify the contents of an existing order (e.g., swapping items or changing quantities). If you made a mistake with the items in your cart, please request a cancellation before the 7:30 AM Pacific Time (PT) cut-off, and place a new order on our website.

4. Delivery Address Issues

⚠️ Important Note on Express Checkout: If you are using quick payment methods like Shop Pay, Apple Pay, or Google Pay, please double-check your shipping address before finalizing the order. These tools can sometimes auto-fill an old address and overwrite your intended destination at the last second.

If your order has already been dispatched and you realize the shipping address is incorrect, you will need to contact the carrier directly to request a package redirect. If a package is returned to our warehouse due to an incorrect or incomplete address provided at checkout, we can arrange a reshipment, but additional shipping fees may apply.

5. Order Tracking & Delivery Expectations

• Tracking: Once your order is dispatched, you will receive an email containing a tracking link.
• Marked as "Delivered" but Not Received: Occasionally, carriers may scan a package as "Delivered" before it physically arrives. If this happens, please check with neighbors and look around your delivery area. If you still cannot locate it, please wait 5 business days. If it has not arrived after 5 business days, contact us at wecare@xesso.us for further assistance.
• Lost in Transit: If your tracking hasn’t updated for an extended period, please contact the carrier first to open an investigation. If the package is officially deemed lost, we will arrange a replacement.

6. Damaged or Incorrect Items

Your comfort and safety are our top priorities. If your order arrives damaged (e.g., leaking bottles, broken pumps) or if you received the incorrect item due to a warehouse error:

• Please email us at wecare@xesso.us within 14 days of delivery.
• Include your Order Number and clear photos of the damaged/incorrect products and the outer shipping package.
• Once verified, we will arrange a replacement at our expense immediately. For our full resolution guidelines, please refer to our Return & Refund Policy.

7. Order Verification & Security

To protect our customers, we utilize transaction monitoring to flag potentially unauthorized purchases. If your order is flagged for security verification, it will be placed on temporary hold. We will email you to request authorization (such as requiring a signature upon delivery). If we do not receive your consent, the order will be automatically canceled and refunded.